Duration
6 months
2024
UX|UI Design / Development
Solutions
Project Overview
Coopeguanacaste, a forward-thinking cooperative providing electricity and telecommunications to Costa Rica’s coastal communities, needed a next-level upgrade. Their existing platform had served its purpose, but as customer expectations evolved, so did the need for a more seamless, intuitive, and accessible experience.
The challenge was to create a portal that worked effortlessly for everyone from tech-savvy expats who expect instant access to services, to local residents who might be newer to digital platforms and need a little extra confidence when navigating online.
Our approach
Beyond just a visual refresh, we built the platform to:
Turn complicated internal processes into user-friendly B2C navigations flows
Improve accessibility, ensuring a smooth experience for users with different levels of digital familiarity.
Develop a fully responsive web and mobile platform for seamless navigation.
Implement the cooperative’s new brand identity with a modern, user-friendly interface.
We didn’t stop at the design. Our team developed and launched the new portal, turning the redesign into a working platform that Coopeguanacaste’s customers use every day.
Built end to end
The portal integrates with Coopeguanacaste's backend systems and is built on a well-structured architecture that follows industry best practices, keeping it scalable and easy to maintain as the cooperative grows.
Responsive by default
Dedicated web layouts with standard breakpoints and device detection, so the same portal feels native on a desktop browser, a tablet and a phone.
Outcome
At its heart, this project was about making technology intuitive and reliable. We designed, built and launched a platform that feels effortless to use, gives Coopeguanacaste’s customers confidence in managing their services, and strengthens the cooperative’s connection with its community.
